Contact Us & Pricing
Please make sure to Read these rules before contacting us. If you don’t agree with any one of these rules, feel free to proceed no further and do not contact us. We have already given you plenty of FREE diagnosis and troubleshooting information. Use this information to your advantage and do not take it for granted.
Please keep in mind, that we do this after-hours as a favor to the Jaguar S-Type owners community. We do not do this because we “have to” or because this is “our job.” We do this because we love doing it, because we love Jaguar cars, and because we feel that this is the best way we can give back to the Jaguar owners community. Don’t spoil it for us, or for everyone else, just because you can’t follow the rules.
Quick Links:
Rebuild Service
Core Exchange Service
Fault-Protection Upgrade
Limited Lifetime Warranty
Driving the car without the CCM (no problem!)
Driving the car without the DCCV (don’t do it!)
Read these rules before contacting us
Contact Form
Rebuild Service:
Once we have confirmed the damage and determined that the unit is repairable, we will proceed with the repair & upgrade and direct you to our online payment page. Turn-around time is typically 2 business days, unless other issues arise. If we don’t find any problem with your unit, we’ll just ask you to pay for return shipping only. We will provide our full shipping address after you have been pre-approved via e-mail. Please make sure to use a traceable shipping service, such as UPS or Fedex w/ tracking # and $500 insurance. Do not use the US Postal Service (USPS), as we have witnessed a frightening amount of lost/mis-delivered/mis-routed packages with USPS. Additionally, the USPS “tracking” system is marginal at best, providing delayed and/or inaccurate information most of the time. Guess what the worst part is? We have never seen USPS pay out an insurance claim.
Step-by-step Process
1. You diagnose your vehicle by performing Procedure B.
2. You submit your information using the Contact Form below.
3. Upon approval, you send your CCM to us for inspection.
4. We inspect your your CCM, and proceed with repair & upgrade at our discretion.
5. You pay for the Rebuild Service Fee + Return Shipping.
6. We ship the CCM back to you.
76. You install your rebuilt CCM and enjoy cold A/C!
Pricing
$250 Rebuild Service Fee
$150 New DCCV (3-port version) [required if your CCM has been damaged by a shorted DCCV]
$xx Return Shipping (UPS Ground / 2nd Day / Next Day are available).
Core Exchange Service:
Due to short supply, navigation version RCCMs are not available at this time
For those who need even speedier service, we have a Core Exchange Service. You would pay for the Rebuilt CCM + Core Deposit + Shipping, then we would ship out one of our rebuilt units to you within 2 business days (this also depends on unit availability). Once you receive our unit, you will then ship your old unit back to us. Once we receive your old unit, we will refund the core deposit amount (see conditions below).
In order to participate in the Core Exchange Service, you must agree to the following terms and conditions:
1. It is YOUR RESPONSIBILITY to make certain that your CCM/RCCM and DCCV are indeed faulty! We are not responsible for mis-diagnosis by you or your mechanic! Plenty of diagnosis instruction is available on this website (posted up for your benefit!). If you are unable to diagnose the problem on the vehicle properly, then we recommend that you send your original CCM or RCCM to us for an inspection instead.
2. The unit we receive from you must be an equivalent unit with no missing parts, and in excellent cosmetic and mechanical condition, with no damage or defects due to misuse or mishandling.
3. You have 14 calendar days (starting from the day you receive our unit) to ship out your old unit (UPS Ground is fine, but add $500 insurance just in case). If we don’t receive your old unit within reasonable time (14 calendar days + shipment transit time), then we will mark you down as having purchased our unit outright, and no refund will be given.
4. If it turns out that our rebuilt unit does not solve your problem because you mis-diagnosed your car, then you may return the rebuilt unit for a full refund (less shipping charges).
Step-by-step Process
1. You diagnose your vehicle by performing Procedure B.
2. You submit your information using the Contact Form below.
3. Upon approval, you pay for the Rebuilt CCM + Core Deposit + Shipping.
4. You replace your original CCM with the rebuilt CCM and enjoy cold A/C!
5. You send your original CCM to us for refund of the Core Deposit.
6. We inspect your your original CCM.
7. Upon approval, we refund your Core Deposit.
Pricing
$475 Rebuilt CCM (includes a special 90-day coverage against functional defects)
$125 Core Deposit
$150 New DCCV (3-port version) [required if your CCM has been damaged by a shorted DCCV]
$xx Ship the rebuilt CCM to you (UPS Ground / 2nd Day / Next Day are available).
* We will e-mail you a complimentary, pre-paid UPS return label for you to use when you are ready to send us your CCM core (applicable only to Core Exchange customers located within the contiguous USA).
Due to short supply, navigation version RCCMs are not available at this time
All our repairs and rebuilds come with a Fault-Protection Upgrade:
When your DCCV fails again (it’s just a matter of time) sometime down the road, your Climate Control Module (upgraded w/ fault-protection circuitry) will automatically shut down communication with the DCCV until the fault is removed. This means that once you replace the bad DCCV with a good one, the Climate Control Module will return to normal function.
Limited Lifetime Warranty:
The repair and upgrade service is backed by a limited lifetime warranty.
The limited lifetime warranty covers only the future repair of your CCM if it fails again due to a faulty DCCV.
This warranty does not cover units that are damaged by other means, such as improper installation, mis-handling, mechanical damage, dropping the unit on the floor, etc.
These functional defects, which are not caused by a faulty DCCV, are NOT COVERED:
1. This warranty does not cover impairment due to the dreaded “faulty CPU” problem (click here to find out more).
2. This warranty does not cover blinking/intermittent displays.
3. This warranty does not cover “unable to power on” problems.
4. This warranty does not cover other anomalies not related to the repair itself.
…the only exception: When you purchase a Rebuilt CCM from us, we will include a complimentary 90-day coverage against the four functional defects listed above.
The limited lifetime warranty does not guarantee to solve all your problems. If you still have problems after installing a repaired/upgraded unit, then:
1. You have mis-diagnosed the problem.
2. You still have a faulty DCCV.
and/or
3. You have a problem elsewhere in the car, that is beyond the scope of this repair service.
We only perform repair and upgrade services on CCM/RCCM units that we have confirmed to have damage caused by a faulty DCCV. We perform upgrade-only services on undamaged units per customer-request.
While we can freely give away diagnosis and troubleshooting information online (once we put the information up, thousands of people can benefit from it without taking any more of our time), we cannot perform work on your unit without compensation. The repair service fee is necessary to cover billable labor hours and supplies. Therefore, payments made for repair/upgrade services on your burn-damaged CCM/RCCM are non-refundable.
Is it OK to continue driving the car without the CCM (or RCCM)?
Yes. After you remove the CCM or RCCM, you may get a temporary check engine light and continuous warm air seeping through the vents, but you can continue to drive the car daily without any problem. These effects will automatically go away once the module is re-installed.
Is it OK to continue driving the car without the DCCV?
No. As the DCCV is part of the engine’s pressurized cooling system, it is critical that either the original or a replacement part be kept in-place, and that the water levels be kept full whenever the engine runs.
Read these rules before contacting us:
1. We do not repair 1999 – (early 2002) S-Type CCMs. These earlier units do not have the same problems that the (late 2002) – 2008 units have. The earlier units, though not perfect, are at least robust enough to handle most over-current conditions caused by faulty DCCVs (although, once in a great while, crazy current surges will indeed overcome one of these robust units, but when functional pre-owned 1999-2002 units can be found on eBay for under $100, it doesn’t really make sense to have a fancy repair & upgrade service performed, right?). If you have a 2002 model car, you may send us a picture of the unit so we can determine exactly which unit you have (it varies depending on which month your S-Type was produced). If you have a 1999-(early 2002) vehicle with a “no heat” problem, please refer to this article. If you need a 5-port DCCV for your 1999-(early 2002) S-Type, you can purchase one using this link.
2. We currently supply DCCVs to repair or core exchange customers only. We normally keep one or two of the 3-port DCCVs in-stock in order to minimize delays in case we need to include one in your repair or core exchange package.
3. We currently provide communication via e-mail only. This is not our day job, and we don’t do this because we have to. In fact, we don’t even have time for this. But guess what? We continue to do this because this is our passion. And what do people with a passion do? They make time to do what they are passionate about (in our case, it’s after we cook dinner for the family, clean up the kitchen, change some diapers, take out the trash, feed the cats, etc…oftentimes, we don’t get to the CCMs until the hour is very late). Also, e-mail allows us to properly log and track all our communication history with you, to work efficiently, and to provide a consistent level of service to you and everyone else. Therefore, please respect rule and do not ask to speak with us over the phone. If you are in a hurry, your best chance of getting help is by sending us a message with the necessary information (refer to Rule # 7). In most cases, we will respond to your e-mail in 1 business day.
4. When we provide you with a shipping address to ship your CCM to, do not perform a phone number look-up and do not dial your “looked-up” number in search of us. In order to ensure timely, safe, and cost-effect shipping, we perform shipping/receiving from various commercial addresses that belong to other companies. These companies have daily UPS and FedEx pick-up/delivery services that we have been fortunate enough to be allowed to utilize, as long it does not interfere with normal operation of those companies. We have already received a number of complaints from these companies. If we receive more complaints about these phone calls, we will be forced to shut down repair services for the entire Jaguar S-Type owners community. Please respect this rule. If you break this rule, you will NOT get any service!
5. Do not send us a message without including the necessary information. For example, do not simply send us an e-mail that says “My a/c isn’t working. Please help!” This type of e-mail does not tell us anything useful. The necessary information is clearly listed just above the contact form below. April 2012 update: The contact form has been revamped with check boxes and drop-down boxes to help cover the necessary details. If you send an e-mail directly, make sure to include as much of this information as possible.
6. Do not send us a message asking “how much does it cost for repair?” or “how long does the repair take?” All service fees and lead-times are clearly displayed on this page. If you missed something, then chances are, you missed a lot of other details as well. Go back to the top of this page and read everything carefully from top to bottom.
7. Do not send us your CCM if you are not ready to have it worked on by us. Any unit we receive is subject to immediate repair & servicing upon confirmation of repairable damage. By sending your unit to us for inspection, you are authorizing us to work on your unit at our discretion. Once work is complete on your unit, you will be expected to pay the standard service fees as outlined on this website. If you do not agree to this rule, then do NOT send your unit to us for inspection!
8. We are not an automotive repair shop and we do not service your vehicle directly. If you need any work done on your vehicle, find a good quality automotive repair shop, preferably one that has abundant experience working on the Jaguar S-Type. Think about this for a moment – this S-Type body style was released to the public way back in 1999, and ran all the way through the 2008 model year. The burning out of the CCM is a design flaw that exists in all S-Types starting from the 2003 model year (1999-2002 units did burn out too, but only as flukes on very rare occasions). There should not be a British car repair shop left in the world, that has not seen this problem. If the shop is a “we repair all makes & models” type of place, that is totally fine as well. Just make sure they provide honest and competent service. Feel free to direct them to our website to help fill them in on the problem. If they can’t fix the problem in your car, then move on to another shop. If you are in Los Angeles, Orange, or San Diego county, we can refer you to trusted shops that not only have relevant Jaguar service experience, but have also worked directly with us before.
9. We do not offer drop-off or pick-up services. Even if you happen to be local to the shipping address we provide, you may not visit these offices in person. Refer to Rule # 4 for further explanation.
If you don’t agree with any one of these rules, feel free to proceed no further and do not contact us. We have already given you plenty of FREE diagnosis and troubleshooting information. Use this information to your advantage and do not take it for granted.
Please keep in mind, that we do this after-hours as a favor to the Jaguar S-Type owners community. We do not do this because we “have to” or because this is “our job.” We do this because we love doing it, because we love Jaguar cars, and because we feel that this is the best way we can give back to the Jaguar owners community. Don’t spoil it for us, or for everyone else, just because you can’t follow the rules.
* In order to provide the best turn-around times for our customers, any CCM/RCCM sent to us will be subject to repair & upgrade upon receipt and confirmation of damage. In other words, by sending in your CCM/RCCM, you are authorizing us to repair & upgrade the unit. We aren’t asking you to pay for the rebuild service fee upfront, but be ready to pay for service once we complete the work. In yet more words, please don’t be a tire kicker.
If you don’t get an e-mail response of any kind after 1 business day, or if you believe there is an issue with your contact form submission, then you may also e-mail us directly at: 
If you e-mail directly, make sure to include the following information:
1. Year/Model/Options of car.
2. Version of CCM (click here for comparisons):
- Nav-equipped RCCM
- Non-nav CCM w/ front windshield defroster
- Non-nav CCM, no front windshield defroster
3. Description of symptoms.
4. Tests that have been done to diagnose the problem (See Procedure B for test instructions).
5. Whether or not a new replacement DCCV has been installed.